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FAQ

Please read this information well before you contact us, we are listing here the most common questions that we receive from our customers:

1. Why your prices are lower than market prices?

Because we offer wholesale prices as we deal with wholesale distributors, the only difference is we provide our One Year Warranty.

2. Do you sell used or refurbished products?

No, we only deal with brand new genuine products.

3. Where is your shop located?

We are located in Bur Dubai. Please don't come directly to our shop as we don't keep all products in stock. Before you come please submit the order and choose Pay in Store option, you can come to our shop once you get confirmation email from our team.

4. Can I pickup my order from your store?

Yes you can choose to pickup the order from our store BUT you have to submit the order first from the website (It's free of charges), after we prepare your order (within 2-3 hours) we will contact you so you can come to collect your order.

5. Do you accept Credit Card / PayPal payments?

We don't have online payments. We only offer Cash on Delivery as payment method.

6. How can I claim the Warranty?

Please contact us on: warranty@dubaicameras.com and we will take care of the product. Please note that the Warranty is only valid inside UAE. Or you can come directly to our shop with the invoice.

7. How can I claim the 7-days FREE Return Policy?

Please contact us on: customercare@dubaicameras.com and we will request from MenaVIP shipping company to collect the order from you. We will refund the total amount of the order to your bank account once we receive it (It will take 5-10 working days).

8. Do you offer Cash on Delivery services outside United Arab Emirates?

No, Cash on Delivery service is only available in UAE.

9. I’m visiting Dubai for one/two days; can I buy from Dubai Cameras?

Sure, please submit the order providing your hotel address, your contact number and we will deliver the order in the same day. For urgent order please call: +971589178286